LOCATION:
Cardiff
KEY RESPONSIBILITIES:
CLIENT ACCOUNT MANAGEMENT EXECUTION:
- Lead and supervise various projects from concept to completion.
- Ensure projects align with objectives, creating and implementing strategies for success.
- Guarantee timely delivery of projects, maintaining budget discipline and exceeding performance standards.
- Utilise project management systems, including HubSpot & Trello, ensuring consistent and accurate updates to maintain data, updates, and task logs.
- Continually monitor, assess, and refine projects to improve outcomes and effectiveness.
CLIENT RELATIONSHIP MANAGEMENT:
- Cultivate and sustain robust, enduring partnerships with clients.
- Consistently update internal stakeholders and clients on project status and developments.
- Identify opportunities for additional business within existing accounts, working closely with the sales team.
COMMUNICATION & COORDINATION
- Maintain high levels of communication with both clients and internal teams.
- Coordinate effectively between different departments to ensure seamless project execution.
- Address and resolve any issues or concerns that arise during the project lifecycle.
ORGANISATIONAL EXELLENCE
- Exhibit exceptional organisational skills, managing multiple projects without compromising quality or efficiency.
- Implement best practices in project management, ensuring consistent success and client satisfaction.
INDUSTRY KNOWLEDGE & ADAPTATION:
- Stay abreast of industry tools and developments, adapting project management strategies accordingly.
- Ensure Rebel Lion remains at the forefront of effective Client Account Management practices.
QUALIFICATIONS & SKILLS:
- Proven experience in Client Account Management
- Excellent organisational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in project management tools such as HubSpot.
- Ability to work under pressure and meet tight deadlines.
- A minimum of 2 years of agency experience in a Client Account Manager/Executive role.
WHAT WE OFFER:
- A creative and collaborative working environment.
- Opportunities for professional growth and development through tailored professional development programs and access to training workshops and seminars.
- A commitment to continuous learning with regular in-house training sessions and mentorship from senior team members.
- Participation in leading industry exhibitions and conferences, providing a platform to grow, learn, and contribute to the wider creative community.
- Competitive salary and benefits package.
- Participation in exciting and diverse projects that push creative boundaries.
